Privacy Policy

What we collect

• Account details: your name, email, password (stored only as a secure hash), profile photo and, if you use Google sign-in, your Google account id.
• Conversations: the messages and photos you send to companions and the replies they send back.
• Memories: facts companions learn from your chats (for example your city, job or birthday) so they can remember you.
• Payments: what you bought, when and how much. Card and bank details go straight to the payment provider; we never see or store them.
• Technical data: IP address, browser, device time zone and sign-in times, used for security and to show the right local time.

How we use it

• to run the service: generate replies, remember context and keep your chats;
• to process payments and add the messages you bought;
• to keep accounts secure and prevent abuse;
• to send account emails such as verification and password resets, and, if you allow them, email or push notifications when a companion texts you;
• to understand how the service is used (for example how many people sign up and keep chatting), using our own records.

We don't sell your personal data, and we don't use your conversations for advertising.

Safety reviews

• Messages you send are checked automatically before a companion sees them. Messages that break our rules (such as sexual content involving minors) are blocked and recorded.
• If you report a message, or a message is flagged by these checks, a small number of authorized staff may read the relevant conversation to investigate. We don't otherwise read your chats.
• When an OpenAI key is configured, message text may be sent to OpenAI's moderation service for this check.

Who we share it with

• AI providers that generate replies, images and memory search. They receive the conversation context needed for each reply.
• Payment providers (such as Stripe, Razorpay or Dodo Payments) to take payments.
• Hosting, database, email and weather services that store data or deliver features for us.
• Authorities, when the law requires it.

How long we keep it

We keep your account, chats and memories until you start over with a companion or delete your account. Message usage history is kept for 90 days. Payment records are kept for as long as tax and accounting laws require, even after your account is deleted.

Your choices and rights

• Change your name, photo, password and notification choices in Settings. Every notification email has an unsubscribe link.
• Download your data in Settings → Privacy: your profile, chats, payments and message usage, as a zip.
• Start over with any companion from their profile (or /startover in Telegram). This permanently removes that chat, what that companion remembers about you, and its photos.
• Delete your account in Settings. This permanently removes your profile, chats, memories and uploaded photos.
• Depending on where you live, you may have the right to access, correct, export or restrict use of your data. To ask, contact help@example.com.

Security

Passwords are hashed, connections use HTTPS, and API keys are encrypted at rest. No system is perfectly secure, so please use a strong, unique password.

Adults only

Belovia is for people 18 and older. We don't knowingly collect data from anyone younger and delete such accounts when we find them.

Changes

We'll update this page when our practices change and tell you about significant changes in the app or by email.